Refund policy

 

Right of Return & Returns

Peléton gives you the right to a 30-day return period from the date you received your goods.

In case of returns, the goods must be returned in the same condition as when they were delivered to you. The goods must be returned in Peléton’s original packaging with all accessories. 

 

Handling of Received Product(s)

To verify that the goods are the same as your order, you may only handle and inspect the goods in the same way you normally would when trying on or looking at items in a store. If you have handled the goods beyond what is described above, you may be charged for the depreciation of the goods. Peléton applies full depreciation (i.e., the full value of the goods) if returned goods are not in a condition that can be resold (as new items).

 

What You Should Be Aware of Before Returning

In case of returning goods, the customer pays all shipping costs. You as the customer assume the transport risk in case of return. Peléton assumes no responsibility for damage to or loss of returned goods during transport. Therefore, we strongly recommend that you follow our instructions to return the goods in their original packaging. Peléton’s packaging is designed to minimize the risk of damage during transport.

Cancellation must be notified to us no later than 30 days after purchase, and from the cancellation, you must return the shipment no later than 30 days after. The notification must be sent by email to customerservice@peleton.dk. In the notification, you must clearly state that you wish to exercise your right of withdrawal.

 

Unclaimed parcels

If you do not collect your parcel and it is returned to us, this does not count as a withdrawal or return. A withdrawal requires that you clearly notify us, as described above.

It is your own responsibility to contact us at kundeservice@peleton.dk if you have not collected your parcel. We will try, as far as possible, to contact you when we receive an unclaimed parcel back. Together we will agree whether the parcel should be sent to you again or whether you wish to withdraw from the purchase.

• If you want the parcel sent again, you pay for the new shipment. The price corresponds to the shipping price you paid for your original order. If you received free shipping, you pay the standard shipping price for the reshipment, e.g. DKK 39 to a parcel shop.
• If you wish to withdraw from the purchase, we will refund your purchase minus the return shipping for the unclaimed parcel. For delivery in Denmark, the return shipping is e.g. DKK 69.

We store your parcel for 30 days from when it is returned to us. If we have not heard from you within those 30 days, the goods will be discarded.

 

Refund of Returns

In the case of an approved, received return, we will refund all payments we have received from you for the returned purchase within 30 days. Refunds for invoice payments are initially made to the specified personal account. In the case of card payments, the money is returned to the card (i.e., the account linked to the card) you used to make the purchase.